{"id":293,"date":"2014-10-02T02:03:12","date_gmt":"2014-10-02T02:03:12","guid":{"rendered":"http:\/\/rmo.ca\/newsite\/?page_id=293"},"modified":"2025-03-03T21:25:51","modified_gmt":"2025-03-03T21:25:51","slug":"e-faq","status":"publish","type":"page","link":"http:\/\/rmo.ca\/newsite\/serviceseng\/e-faq\/","title":{"rendered":"e-FAQ"},"content":{"rendered":"

What services are<\/span> covered<\/span>?<\/strong><\/span><\/p>\n

Light housekeeping<\/span> (laundry<\/span>, vacuuming, dusting<\/span>, fridge, bath, pantry<\/span>).
\nMaintenance of<\/span> clothes.<\/span>
\nThe<\/span> groceries and other errands<\/span>.
\nMeal preparation<\/span> (not<\/span> diet<\/span>).
\nRespite<\/span> \/<\/span> babysitting<\/span> *<\/span> (<\/span>family support, home care) (*currently N\/A)<\/p>\n

*<\/span> Not covered by<\/span> the financial aid<\/span> department.<\/span><\/p>\n

Who is<\/span> eligible for\u00a0$4 basic<\/span> support <\/span>for every <\/span>hour of service rendered<\/span>?<\/strong>
\nAll persons<\/span> aged 18 and<\/span> over residing in<\/span> Quebec<\/span> under the Act respecting<\/span> health insurance are<\/span> eligible<\/span> for basic financial assistance<\/span>, regardless of their income.<\/span> Those receiving<\/span> compensation from<\/span> a private plan<\/span> or<\/span> DIRECT<\/span> ALLOCATION<\/span> (CISSS<\/a><\/span>)<\/span> are not allowed<\/span> this type of assistance<\/span>.<\/p>\n

Who is eligible for<\/span> the<\/span> variable<\/span> $ 4,00<\/span>\u00a0to $ 25,60 $<\/span>\u00a0for every hour of<\/span> service provided<\/span>?<\/strong>
\nPeople 65<\/span> or older can<\/span> benefit from<\/span> using<\/span> variable<\/span> rates and those<\/span> aged 18 to<\/span> 64 who<\/span> are referred<\/span> by a local<\/span> community service center<\/span> (CISSS<\/a><\/span>)<\/span>.<\/p>\n

What are the<\/span> areas served<\/span>?<\/strong>
\nUrban<\/span> Outaouais (<\/span>sectors Hull, Aylmer<\/span> and<\/span> Gatineau)<\/span>.
\nMRC des<\/span> Collines<\/span> territories<\/span> (municipalities<\/span> of<\/span> Cantley<\/span>, Chelsea, La P\u00eache<\/span>, Alcove,<\/span> Duclos<\/span>, East Adelfield<\/span>, Edelweiss,<\/span> Farm Point<\/span> Farrelton<\/span>, Glen<\/span> Hollow<\/span>, Lac des Loups<\/span>, Lascelle<\/span>, Masham<\/span>, Rupert<\/span> St<\/span>-Pierre-de-Wakefield, Wakefield and<\/span> Val<\/span>-des-Monts).<\/p>\n

Why use<\/span> RMO<\/span>?<\/strong>
\nYou can<\/span> build your own list<\/span> of<\/span> priorities<\/span> and<\/span> change<\/span> as often<\/span> as you want<\/span> to include<\/span> special projects.<\/span>
\nWe respect<\/span> and<\/span> use<\/span> your products<\/span> and accessories<\/span> that<\/span> you prefer to see<\/span> used<\/span>.
\nOur<\/span> attendants<\/span> training sessions<\/span> followed,<\/span> reliable<\/span>, efficient and have their own<\/span> transportation.<\/span>
\nWe are committed to<\/span> sending you<\/span> a replacement<\/span> in case of absence<\/span> and<\/span> we guarantee the quality<\/span> of his work.<\/span>
\nIf you<\/span> are not satisfied,<\/span> a replacement<\/span> will be sent<\/span> for your<\/span> next<\/span> session<\/span> service.<\/span><\/p>\n

Who are <\/span>your services for?<\/span> <\/strong>
\nOur services are<\/span> open to all<\/span> Quebec residents<\/span> who live in the<\/span> area<\/span> we serve.<\/span><\/p>\n

Do<\/span> I have to be<\/span> present at<\/span> your services?<\/span> <\/strong>
\nNot necessarily<\/span>, some clients prefer to leave<\/span> their<\/span> key<\/span> with the staff.<\/span> You must<\/span> notify the<\/span> office<\/span>. However,<\/span> we recommend that you<\/span> be present<\/span> at the first<\/span> service to establish<\/span> your priorities.<\/span><\/p>\n

Should I provide<\/span> products<\/span> and appliances<\/span>?<\/strong>
\nYes<\/span>. We use<\/span> cleaning products<\/span> that you <\/span>usually <\/span>use<\/span> as<\/span> well as your appliances.<\/span><\/p>\n

Who will come<\/span> with me?<\/span> <\/strong>
\nAn<\/span> domestic attendant\u00a0<\/span>will come<\/span> to your home on <\/span>the agreed<\/span> day and<\/span> be the same<\/span> person assigned<\/span> to<\/span> your future<\/span> services.<\/span> It will be<\/span> one person<\/span> because we only work<\/span> as a team<\/span> in<\/span> large households<\/span>.<\/p>\n

What does <\/span>a regular<\/span> household<\/span> bathroom cleaning consist of?<\/span> <\/strong>
\nWashing:<\/span>
\nThe sink<\/span> and countertop<\/span>;
\nthe walls around the lavatory<\/span>;
\nThe interior<\/span> and exterior of the<\/span> toilet<\/span>;
\nThe bath<\/span> and its contour<\/span>;
\nThe mirror<\/span> and accessories<\/span>;
\nThe floor.<\/span><\/p>\n

Cleaning<\/span>:
\nTile<\/span> shower walls<\/span>;
\nThe cabinet<\/span> under the sink<\/span> (occasionally)<\/span>;
\nSweep<\/span> and \/<\/span> or vacuum<\/span>;
\nShine the<\/span> faucet<\/span> (sink,<\/span> bath and<\/span> shower<\/span>).<\/p>\n

What does <\/span>a regular<\/span> household<\/span> kitchen cleaning consist of?<\/span> <\/strong>
\nVacuum<\/span> and \/<\/span> or<\/span> mop<\/span>;
\nWash the<\/span> floor<\/span> (not on\u00a0<\/span>knees<\/span>);
\nTaking out the garbage<\/span>;
\nWash<\/span> trash.<\/span><\/p>\n

Clean up<\/span>:
\nThe exterior<\/span> of the refrigerator,<\/span> stove<\/span>, dishwasher, washer and dryer;
\nThe cabinet<\/span> below<\/span> the sink<\/span> (occasionally)<\/span>
\nThe sink<\/span>, countertops, cabinet doors<\/span>, the outside of the<\/span> stove<\/span> hood<\/span>, filters<\/span> and fan<\/span>;
\nThe<\/span> inside and outside<\/span> of the microwave<\/span> oven;<\/span>
\nThe toaster<\/span>, kettle<\/span> and other<\/span> visible<\/span> furniture<\/span> and kitchen<\/span> appliances<\/span>;
\nThe window<\/span> above<\/span> the sink<\/span>;
\nThe<\/span> patio<\/span> door (<\/span>inside and outside).<\/p>\n

What consists<\/span> a regular<\/span> cleaning<\/span> of other rooms<\/span>, hallways, entrance and<\/span> stairs<\/span>?<\/p>\n

Dusting<\/span>:
\nThe vertical and horizontal<\/span> furniture<\/span> surfaces;<\/span>
\nFrames,<\/span> lamps,<\/span> woodwork,<\/span> ceiling lights<\/span> and<\/span> heaters<\/span>;
\nTrinkets<\/span>, window edges,<\/span> door frames<\/span>;
\nVertical and<\/span> horizontal blinds<\/span> (occasionally)<\/span>.<\/span><\/p>\n

clean up<\/span>:<\/p>\n

Mirrors,<\/span> smudges and<\/span> fingerprints<\/span> on doors,<\/span> frames<\/span> and switches<\/span>;
\nVacuum<\/span> upholstered furniture<\/span>;
\nVacuum<\/span> and \/ or<\/span> mop<\/span> floors,<\/span> carpets, rugs,<\/span> in closets and<\/span> wardrobes<\/span>;
\nThe<\/span> inside of windows<\/span> and floors<\/span> occasionally<\/span> required.<\/span><\/p>\n

What additional<\/span> tasks<\/span> can<\/span> I ask my<\/span> worker<\/span> to do?<\/span> <\/strong>
\nclean up<\/span>:<\/p>\n

The interior of<\/span> the refrigerator;<\/span>
\nInside the<\/span> electric stove<\/span> (oven<\/span> and round<\/span>);
\nStorage space<\/span> under<\/span> the kitchen counter<\/span>;
\nThe drawers<\/span> had<\/span> utensils<\/span> or<\/span> other<\/span> in the kitchen.<\/span><\/p>\n

On demand<\/span>:<\/p>\n

Changing beds<\/span>;
\nWashing and ironing<\/span>;
\nMeal preparation<\/span>;
\nSupport and<\/span> other races<\/span>;
\nRespite<\/span> \/<\/span> babysitting<\/span> (<\/span>additional costs).<\/span><\/p>\n

Can <\/span>I<\/span> give a gift<\/span> \/<\/span> tip<\/span> to my<\/span> attendant<\/span>?<\/strong>
\nIt is forbidden to<\/span> take <\/span>any form of<\/span> gratuity, gift<\/span> and \/ or material<\/span> goods from<\/span> customers,<\/span> either for the employees<\/span>, their children<\/span> or other<\/span> people<\/span> around them<\/span>. If<\/span> insistence<\/span> on the part<\/span> of the customer,<\/span> monetary donations<\/span> should be<\/span> reported<\/span> immediately<\/span> to avoid<\/span> charges of theft<\/span>. We<\/span> ask our customers<\/span> to please<\/span> notify<\/span> the\u00a0<\/span>RMO<\/span> management in writing to be placed in the client <\/span>and<\/span> the employee file .<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

What services are covered? Light housekeeping (laundry, vacuuming, dusting, fridge, bath, pantry). Maintenance of clothes. The groceries and other errands. Meal preparation (not diet). Respite \/ babysitting * (family support, home care) (*currently N\/A) * Not covered by the financial aid department. Who is eligible for\u00a0$4 basic support for every hour of service rendered? All … Continuer la lecture de e-FAQ<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":412,"parent":278,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"language":[12],"class_list":["post-293","page","type-page","status-publish","has-post-thumbnail","hentry","language-en_us"],"_links":{"self":[{"href":"http:\/\/rmo.ca\/newsite\/wp-json\/wp\/v2\/pages\/293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/rmo.ca\/newsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/rmo.ca\/newsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/rmo.ca\/newsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/rmo.ca\/newsite\/wp-json\/wp\/v2\/comments?post=293"}],"version-history":[{"count":5,"href":"http:\/\/rmo.ca\/newsite\/wp-json\/wp\/v2\/pages\/293\/revisions"}],"predecessor-version":[{"id":745,"href":"http:\/\/rmo.ca\/newsite\/wp-json\/wp\/v2\/pages\/293\/revisions\/745"}],"up":[{"embeddable":true,"href":"http:\/\/rmo.ca\/newsite\/wp-json\/wp\/v2\/pages\/278"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/rmo.ca\/newsite\/wp-json\/wp\/v2\/media\/412"}],"wp:attachment":[{"href":"http:\/\/rmo.ca\/newsite\/wp-json\/wp\/v2\/media?parent=293"}],"wp:term":[{"taxonomy":"language","embeddable":true,"href":"http:\/\/rmo.ca\/newsite\/wp-json\/wp\/v2\/language?post=293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}